Help Center

Welcome to our Help Center! We are committed to providing you with a quality shopping experience. If you have any questions or need assistance, please refer to the information below or contact our customer service team.

1. Orders

• Placing an Order: Select your product and follow the steps to complete your purchase.
• Order Status: Log in to your account to view your order status.
• Modify or Cancel Orders: If you need to make changes or cancel your order, please contact our customer service as soon as possible.

2. Shipping Information

• Shipping Time: We will process your order as soon as possible. Delivery times may vary depending on your location and shipping method.
• Track Your Order: After your order is shipped, you will receive tracking information.

3. Return & Exchange Policy

If there are any issues with the product you received, please contact us within the specified time for return or exchange assistance.

4. Payment Methods

• We accept multiple payment methods, including credit cards and third-party payment platforms.

5. Customer Support

If you have any questions, feel free to reach out via email service@pinnacleaura.com, or live chat. We will assist you as soon as possible.