SHIPPING POLICY

Thank you for choosing pinnacleaura.com. To ensure you receive your order smoothly, here is our shipping policy to help you understand the shipping process and related information.

1. Shipping Time

1.1 Processing Time: We will process and prepare your order within 1-2 business days of receiving it.
1.2 Shipping Time: After processing, we will arrange for shipping within 3-5 business days. The exact shipping time may vary based on product availability, order volume, and other factors.

2. Shipping Method

2.1 Delivery Service Providers: We use various delivery service providers for shipping, with specifics based on actual shipment.
2.2 Shipping Areas: We do not support shipping to countries and regions under sanctions. Please confirm whether your shipping address is within our delivery areas before placing an order.

3. Order Tracking

3.1 Tracking Information: Once your order is shipped, you can track the status of your order using the “Track Your Order” feature on our website.
3.2 Tracking Queries: If you need to check the status of your order or encounter any issues, please use the “Track Your Order” feature or contact our customer service team.

4. Shipping Issues

4.1 Shipping Delays: In case of shipping delays due to weather, holidays, or other unforeseen circumstances, we will make every effort to notify you and update the shipping time.
4.2 Damaged Goods: If you receive damaged goods during shipping, please contact customer service within 7 days of receipt for return or exchange services.
4.3 Lost Orders: If your order is not delivered within the expected time, please contact our customer service team promptly for assistance.

5. Contact Us

If you have any questions related to shipping or need further assistance, please contact us via:

Email: service@pinnacleaura.com