REFUND POLICY

Thank you for choosing pinnacleaura.com. We are committed to providing high-quality products and services. If you are not satisfied with your purchase, here is our return and exchange policy to help you understand how to return or exchange products.

1. Eligibility for Return and Exchange

1.1 Application Period: You have 14 days from the date of receipt to request a return or exchange.
1.2 Product Condition: The product must be unused, unopened, and in its original packaging with all accompanying items (such as manuals, accessories, and warranty cards) intact.
1.3 Special Products: Certain products (such as custom-made items, opened software, or digital products) may not be eligible for return or exchange. Please confirm the return and exchange policy before purchase.

2. Return and Exchange Process

2.1 Submit Request: Please submit your return or exchange request via email or through our website’s return request form, providing your order number, product information, and reason for return or exchange.
2.2 Request Confirmation: We will confirm your request within 3 business days of receipt and provide return or exchange authorization.
2.3 Return Product: After receiving authorization, please return the product along with its original packaging and all accompanying items to our designated return address. You are responsible for the return shipping cost unless the product is defective or incorrect.
2.4 Product Inspection: Upon receiving the returned product, we will inspect it to confirm its condition. If the product meets the return or exchange conditions, we will process a refund or exchange within 7 business days.

3. Refunds

3.1 Refund Method: Refunds will be processed using the original payment method. Processing times may vary depending on the payment provider, typically taking 5-10 business days.
3.2 Refund Amount: The refund amount will be the actual amount paid, minus the original shipping cost (if applicable) and return shipping cost (if applicable).

4. Exchanges

4.1 Exchange Request: If you wish to exchange a product, please indicate the product and specifications you wish to receive in your return request.
4.2 Stock Confirmation: We will check the availability of the desired product after receiving and inspecting the returned product.
4.3 Shipping Arrangement: Once stock is confirmed, we will arrange for the new product to be shipped. Exchange shipping costs will be covered by us, except for exchanges due to personal reasons.

5. Non-Returnable and Non-Exchangeable Products

5.1 Damaged or Defective Products: If the product received is clearly damaged or defective, please contact us within 2 days of receipt for further assistance, including return, exchange, or repair options.
5.2 Incorrect Products: If you receive a product that does not match your order, please contact customer service within 2 days of receipt. We will arrange for the return of the incorrect product and resend the correct item.

6. Contact Us

If you have any questions or need further assistance, please contact us via:

Email: service@pinnacleaura.com